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Change Of Hosting Companies
Posted 06 August 2004 - 10:42 AM
New to this forum although I have been a reader for some months.
I have recently moved my site to another host after being established for nearly 2 years.
I have now lost all my SE positions with google and other engines.
Does any one know how long it will take to get back to where I was. I have plenty of inbound links from sites and directories.
Any advice or information would be appreciated.
Posted 06 August 2004 - 10:47 AM
If you switched domains, then you're at the mercy of the SE and that can be 3-4 months plus you've lost all your back links.
If you disappeared from the SERPs and you have your own domain, then perhaps your new hosting company is blocking the SEs from indexing in which case they can't see the site and will drop the site from their listings.
Did this happen immediately upon switching or a week or so later?
Posted 06 August 2004 - 10:52 AM
It is unusual to just go pop from all the search engines when you move a domain name, normally, especially after 2 years, the SE's will cut you a little slack before dropping you. To have been dropped, they would have had to hit your pages a few times and got error messages telling them the domain is dead.
Check you logs to see if the spiders have visited, check how your new company handles domains, some do it really badly by framing your stuff within their own page, almost un noticable to the naked eye.
Check that youv'e not set the robots protocol file to disallow by error or something daft.
check your header response here
All the best
Posted 06 August 2004 - 10:55 AM
what has happened is that the SE positions that I had for keyword searches are now not valid, they show as no site found. So if someone types in a blue widget request my site comes in the top ten but when they click on it it returns the site not found error.
This happened as soon as the DNS propagated to my new hosts, earlier this week.
Funny thing is I still have my original google page rank on my home page but every other page is at 0.
I have checked about 50 listings on google, yahoo etc and they all appear the same, ie site not found.
Posted 06 August 2004 - 12:03 PM
So to clarify...
- Your site kept the same domain name in the move between hosts.
- Your site is still listed in the SERPs.
- When you click on the link from the search engines you're getting a 404 Page Not Found error?
This type of situation is normally a DNS update issue that can happen in several locations. The worldwide DNS servers will normally be updated within 72 hours. Local ISP-type cache's could take as much as a month to update, but it's typically not a major issue because the ISP's of your customers could have already updated.
This type of situation is why I always advise people to keep their site up at the old location for a month while everything updates.
If I didn't understand what's happening, especially if your listings in the search engines no longer show up at all, please update us with what you see.
Posted 06 August 2004 - 12:15 PM
Yes thats pretty much the case. Monday this week I changed hosting companies, I kept the same domain name. The DNS update is now complete and fully on the new server.
So what your saying is that the cache problem will slowly resolve and things will get back to how they were, but may take up to a month.
I have noticed that visits to my website have dropped from 1000's per day to 100's, I know it is early after the change of hosting companies but I was not expecting such a drastic fall off in visitor numbers.
Thanks for your input on this matter.
Posted 06 August 2004 - 12:35 PM
I have had clients ring me to tell me that their site is down, I tell them that it isn't, they refuse to accept, untill I suggest they telephone a friend who is with a different ISp and get them to check it.
Posted 06 August 2004 - 12:48 PM
I can understand the cache problems being local, but why then, if that is the case, have my visitors dropped to below 10% of what they where before I changed hosts.
Seems odd, almost like everybody is seeing what I see.
Posted 06 August 2004 - 02:36 PM
10 % of your visitors are getting through, I suggest you take a look at the 10%, and compare that to the 100% of the old traffic and look for a pattern. I have to say though that I have never had this problem last more than 24 hours, in reality probably not tha long even.
Posted 06 August 2004 - 07:55 PM
Here's where it gets complicated.
If you go to another page on that same web site, it doesn't make any sense at all to go through that very long electronic conversation all over again. Your browser knows the IP address and won't even ask. If you go back to that web site tomorrow morning, your browser may have cleared it's local cache and forgotten the IP address. So it will, again, ask the named server at your ISP. That's where it gets interesting, because your ISP's named server will probably NOT ask around for the information again. It still has the IP address in its cache from yesterday. So it passes the data back to your browser. If you have changed hosts within that small window, the browser will have absolutely no idea how to get to the new IP address.
The big question, then, becomes how long will all those ISP named servers spread across the world keep an old copy of your DNS records? At some point, one would hope they would throw out the old info and go looking for an authoritative named server, just in case things have changed. And they will. But to at least some extent, they will do it in their own sweet time, and the only guarantee is that each will be different.
Generally speaking, about 99.9 percent of all the named servers in the world will have a new copy of your DNS records within 3 to 7 days. So, over the course of the next several days, your traffic should slowly increase each day as more and more named servers around the world learn your new IP address and can then pass it back to their browser clients. There will be a few who won't get your new address for longer, and some of those few can be important to you, which is why Randy (and I) recommends a month of running both servers together.
My advice would be to take a short three or four day vacation right now (otherwise, you'll just spend the time watching counters and fretting over what can't be helped. Patience, at this point, is really your only viable course.
How long the DNS record is cached, OWG, is largely controlled by the authoritative named server at the hosting company. Most set the TTL for 24 hours, which matches with your experience. Some set it for much longer to save bandwidth on DNS requests. When you know you'll be transferring a domain, it's a good idea to set the TTL to about sixty minutes, meaning everyone will update their DNS cache very quickly after you've moved.
Posted 06 August 2004 - 09:59 PM
Click on the start button
Then click on "Run ..."
Type cmd and hit the enter buttun.
You now have a C: (command prompt)
Type in "nslookup" and hit the enter key
Next enter your web site domain name (www.mydomain.com) and hit the enter key
What will be returned is the IP address of your web site
Is that your new or old IP address?
Hope this helps you out.
Posted 07 August 2004 - 04:19 AM
Really big thanks for all your help and advice, but I think I have found the problem.
I have two domains registered same name but with extensions .COM and .CO.UK.
Apparently my old host had my site resident on the .CO.UK with the .COM pointing to it.
My new hosts have my site resident on .COM with the .CO.UK pointing to it, ie opposite way round.
I'm thinking that search engines will view this as a change of domains?
If this is the case, if i swap them around will everything settle back to normal fairly quickly?
Getting really frustrated
Thanks again for your input
Posted 07 August 2004 - 07:23 AM
Sorted, my hosting company have changed the way the domains point to each other and suddenly everything is back as it was.
Thanks for all your help, it really help me find the problem and resolve this issue.
Posted 07 August 2004 - 03:34 PM
I posted on the actinic site about the domain change and have been taken some stick for explaining how seo works people seem a bit up tight about it anyway good to see it sought out.
Posted 07 August 2004 - 05:33 PM
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