5 replies to this topic

[Googlewhacked]

Good morning Everyone!

I have a bit of a problem & could use some help on the following situation:

My company received a (rather cryptic & non-specific) notice this morning from G saying that our adsense account has been disabled due to "fraudulent" clicks on the ads that were being displayed on our site.

To the best of my knowledge (and I have asked around), no one from my company has clicked any of the ads on the site and according to the site logs there was no unusual activity recently.

Has anyone ever had any luck getting an Adsense account reinstated after it has been disable for alleged fraudulent clicks?

In order to be able to effectively plead our case, I am looking for as much detail as possible (specifically if your account was disabled and you were able to get it reactivated / reinstated again)?

Thanks!

Phil

[kology]

I haven't had the problem, but you're doing the right thing.


First check your adsense report (I assuming you can still log in) and look for a day with an exceptionally high click-through rate.

Next through your logs for those day(s) and see if something smells fishy.

If not, go through the logs again at least the past 30 days if not the past 60 days. Look for a lot of visits from a specific IP address.


If you find nothing, write Google telling them that you are investigating the problem and haven't found anything and if they could give you more details and summarize what you've look at. That's a good start, Google should reply within 24 hours.

Remember that sources of fraud can range from lots of clicks from the same IP (or block of IPs), or simply telling visitors to click on ads in an overt manner.

Goog Luck

[Haystack]

I've heard of other people receiving the same dreaded letter, but I haven't heard of a successful reinclusion. If you manage to do so, please share the secrets with the board.

[BrianR]

That's really rotten luck, Phil.

I have no direct experience with AdSense, so can't help you, but please do keep us posted on how things go.

BrianR

[eWhisper]

I've heard of Google reinstating accounts on several occasions.

The most insidious types that come to mind is when someone has lifted the code off of one page and created a new website against the TOS using someone else's code and then turned in the website as being fraudulent. So also compare your log files to the AdSense report to see if there is a large discrepancy there.

I've also heard about reinclusion due to someone using pop-ups, two adsense displays on one page, or another content network on their page and once the problem was fixed, Google gave them their account back.

Begin a dialogue with Google to get as much information as possible. DO NOT sound accusatory or inflammatory (even through you might be highly annoyed) in your mails to the team, use a tone that sounds like you want to fix the problem and stay within the TOS but need to isolate the incident first. They (like everyone else) respond much better to a professional attitude.

[JamesW]

I had exactly the same problem. I was suspended from the programme and Google wouldn't elaborate whatsoever. Very frustrating indeed. I'm currently using a different Ad provider, Quango or someone.

Cheers

James