Didn't get her quick enough to help I see. Glad you're getting it sorted via the control panel Karon. As you correctly surmised servers can have different configurations, especially when you get into the differences between Windoze and *nix operating systems.
For future reference in case anybody needs it...
If the new site is going to have exactly the same directory structure and page file names and you happen to be running on an Apache server (Randy doesn't do Windoze :tooth: ) you can throw a ReWrite Condition into an .htaccess file and have each page on the old domain automatically redirected to the corresponding page on the new domain.
For a standard Apache setup it would look something like this...
rewriteEngine on
rewriteBase /
rewriteCond % {HTTP_HOST} www.olddomain.com$
rewriteRule ^(.+) http://www.newdomain.com/$1 [L,R=301]That'll grab the filename of the old page and append it onto the end of the new domain's URL, and throw a 301 Permanent Redirect message out to the bots, and forward bots and visitors alike to the correct page. More complicated for sure, but useful if you need it in a pinch.
On the incoming links issue... This is just a common sense opinion, but I would be contacting those folks to have them change the link to the new domain. I find it hard to believe that since Google et al think www.domain.com and domain.com and domain.com/index.html are three completely different things that they'd be able to re-constitute links which are pointing at the old domain correctly. Could be...but I wouldn't risk it.
Randy