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International Ddp (Delivered Duty Paid) Vs. Ddu (Delivered Duty Unpaid


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#1 VetoFunk

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Posted 29 December 2014 - 09:15 AM

Hi Everyone,

 

I know this is more of a specific question, but I am wanting to know if anyone has advice on what International customers like better when purchasing from the United States. DDP or DDU. We are currently setting up our checkout process for a few countries and we wanted to see which way is better from a conversion standpoint. Not sure if there is any data out there, but thought I would ask here.

 

Jeff



#2 chrishirst

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Posted 29 December 2014 - 11:23 AM

Based on my own purchasing methods I would suggest that "Duty paid" would be preferred by individuals. 

 

But generally, anything that takes one more potential problem away from the customer has to be the 'better' option.

 

However, as usual, you need to test with your products and your customers to determine which is 'best' for you.



#3 VetoFunk

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Posted 29 December 2014 - 12:24 PM

Thanks for the feedback Chris! We planned on testing through Optimizely, but wanted to see if anyone had any experience with testing themselves.



#4 Mikl

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Posted 30 December 2014 - 05:31 AM

The only thing I would add to Chris's comments is that, if you are doing DDP, be sure to provide the customer with appropriate documentation which itemises the amount of duty (typically, you would show the duty separately on the invoice). The reason is that, in some regimes, it is customary to account for duty paid separately from the cost of goods or supplies.

 

Mike



#5 VetoFunk

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Posted 30 December 2014 - 09:15 AM

Thanks HR 5!






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