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How To Remove A False Statement On A Complaint Board
Posted 09 June 2011 - 03:40 PM
Posted 09 June 2011 - 04:10 PM
Typically no. They could certainly hire a lawyer to see what they can do, however.
Posted 09 June 2011 - 04:44 PM
Posted 09 June 2011 - 06:35 PM
Freedom of speech is a guarantee that the government will not suppress the open expression of political, religious, or ideological views. It does not in any way mean that you can say anything you wish without being held accountable for it. That's why it is illegal to say anything in a theater/cinema that would incite an unnecessary panic.
Posted 11 June 2011 - 03:54 PM
People are always going to wonder, just like we are here, if the complaint is legitimate. If it is not, it is worth trying to see what you can do to get the complaint board site lower in the rankings, and the only way you can do this is to get some quality content out there that ranks for their company name in ahead of it.
It's a nasty world out there, and you are experiencing it first hand. Complaint boards are important and very useful these days, but you can't always believe what you read online either, so you do have to be careful in these type situations.
It's too bad this has happened to your client...if the complaint is not legitimate.
Posted 12 June 2011 - 09:03 PM
If you've ever tried it that's a lot easier said than done. The complaint sites have a huge amount of authority and you can't simply outrank them just cuz you want to.
Posted 12 June 2011 - 10:07 PM
Those complaint sites serve an important purpose, but they certainly can be abused as well.
Just a suggestion of something they could try since they feel they have been wronged...which beats trying something that makes it worse.
Since when has something "a lot easier said than done" stopped those who love a challenge from at least doing a little experimenting? Of course, if you really believe it would be pointless, you have probably seen a lot of companies give it a try and fail.
If they feel they are being "destroyed on a complaint board", chances are they are going to do something to make it worse if they don't feel they are at least trying to do something to remedy the issue.
Guess they could change the company name, though eventually someone will catch on to that and post for that name too.
That's the power of complaint boards, most of us have been exposed to enough unscrupulous business (especially sales) people in life that if someone steps up and is willing to post a complaint, chances are there is something to it. If those unscrupulous business people are your competition, they have basically just found another tool to use against their competitors.
How do you know it was a false accusation by a competitor? That still just sounds a little fishy.
Posted 13 June 2011 - 12:38 PM
Most people who make false complaints for competitive reasons have (in my experience) been pretty sloppy about the process. Sooner or later you see a pattern (not to mention a lack of background for the complaints).
Complaint sites are essentially made-for-advertising spam but like Jill says they have a lot of authority. That's because most consumers don't understand how search engine spam works or even what it is.
Posted 14 June 2011 - 03:02 PM
Posted 14 June 2011 - 08:18 PM
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