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Ga Profile Showing 0 Data
Posted 12 May 2011 - 09:12 AM
A friend has reported that all their GA data is gone. The site has been up for over a year, with the analytics last known to be working at the end of March.
I went to have a look and indeed there is a profile there showing a whole list of 0s and a "tracking not installed" warning. When I went to check the status, I found that the Web Property ID has -2 at the end of it, instead of -1 (which is the code on the site), so no wonder there are no results. The Website URL shows the www version.
There are a number of profiles set up for different small sections of this site which are working fine and show all their data for the past year. They have the -1 Web Property ID and show the Website URL as non-www.
This makes me think that the problem has to be the www/non-www issue, though why the main profile has changed like this I have no idea. By the way, the www address has a 301 redirect to the non-www address.
They are really anxious that they don't do something wrong and lose all their data for the past year (might it all be lost already?). Underneath the dud 0-data profile, there is a suggestion to add a new profile, with the correct Web Property ID (-1) and the non-www address.
Should they just add this new profile? Is there anything they can do to recover the lost data?
I have tried the Google Analytics forums and no-one is answering, so hope some of you smart folks can help me to advise them.
Hope this all makes sense but please ask if not!
Posted 12 May 2011 - 12:36 PM
Posted 12 May 2011 - 01:36 PM
Thanks for replying. They are not intentionally trying to track analytics for www versus non-www. The problem is that there is no profile with any history at the moment. The code on the website is and always has been the -1 version which was successfully getting data until recently. For some reason that profile is not there any more, only this -2 version with no data.
I can add the -1 version profile which should work, but I suspect it might just start gathering data again from scratch...
Posted 12 May 2011 - 03:30 PM
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