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Negative Review Complicated By Misspelling


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2 replies to this topic

#1 jrchiu

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Posted 28 July 2010 - 02:34 PM

I am working with an organization which is named after a person, and it is often misspelled. There is a negative review of the organization on Google Places, not under the place page that the organization submitted, but under another one where the name is misspelled and at an old address. Before responding to the negative review should my client ask Google to direct the place pages based on misspellings (there are a few) to the correct page?

#2 Jill

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Posted 28 July 2010 - 04:37 PM

QUOTE
Before responding to the negative review should my client ask Google to direct the place pages based on misspellings (there are a few) to the correct page?


I don't believe Google actually responds to those types of requests.

#3 qwerty

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Posted 28 July 2010 - 06:07 PM

You could correct the errors on the page and claim it (in either order), then have it deleted as a duplicate, but I imagine that would lead to the negative review showing up on your official Places page. If the client is OK with that and is prepared to offer a constructive response to the review, that's not an issue.




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