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Telling People No
Posted 20 August 2003 - 02:42 PM
Posted 20 August 2003 - 02:55 PM
When I get in a situation like this, I try to frame it that I'm doing the client a favor by releasing them. In your situation I might say something like,
"I've really appreciated working with you. It seems, however, that our working styles are not matching up very well. I feel bad pestering you to get approval and then having things drag on for several months for each project. There are a couple of excellent copywriters that I know of that I think might be a better match for you. Do you have a pen handy and I can give you some names and phone numbers?"
Good luck reducing your resistance! I have found the key is to go with your gut feelings up front. If you think the client is going to turn into a pain, it's best not to deal with them at all. You can try asking some "test" questions and seeing how they respond.
Posted 20 August 2003 - 03:07 PM
This is not a chronic problem... thank God... but when it happens it drives me nuts.
Dragon... you're right. I could have worse problems and I realize that, too.
Posted 20 August 2003 - 05:33 PM
Posted 21 August 2003 - 08:28 AM
Posted 21 August 2003 - 01:25 PM
If they dont make it a priority to get back to me on payment issues or other information that I need to get my the job done, then I wont bust my butt over making them a high priority. The problem is that it is sometimes hard to put a customer off when you are accustomed to treating all customers the same and give all great service.
If I see that I wont be profitable then I will be as honest as possible (without being rude), and say that I already have some pressing jobs that I am working on. I tell them that I want their business if they can bear with me. Then I can usually fit them in around MY schedule.
Pricing should also take into account these issues. As long as you can charge enough to justify all your headaches, you can still come out ahead. However, if you cant make money with a customer, why do the work at all?
Posted 21 August 2003 - 01:29 PM
Yes, stoli, I do the same with your "normal" time wasters. However, these 2 are not "normal." I have folks that I gladly accommodate when they drag their feet a bit. But when it comes to these 2 individuals, months on end and 60-90 day payments are a complete waste of my time and money.
While I love what I do, I DO do it in order to make money
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