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Posted 09 November 2009 - 05:06 AM
I dont know if anyone else has come across this, certainly has happened to me more than once tho so id be surprised if it hasnt. so has anyone else got any stories like this? or are there any other ways you find companies are using twitter in a negative or non-productive way?
Posted 09 November 2009 - 08:02 AM
You follow those who use it the way you like it to be used and unfollow those who don't.
If you expect full customer service via twitter, then I think you're expecting too much. It's a great way to see what people are saying about your brand, or even to first spot someone with a customer service problem, but after that it should move to email or phone or some other more productive medium.
Posted 11 March 2010 - 02:57 PM
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