5 replies to this topic

[SEO_Gal]

Hi there,

I currently work with a web design firm who subcontracts all of their SEO to my company (at a huge discount too). I recently optimized a site for this web designer and her client's site ranked on the first page of Google for 5 of their keywords within a few weeks. Well, her client refuses to pay simply because his site is not listed above his competitors (his site varies from position 5-8). We had a call with him... I explained the process of SEO, what Google looks at, etc. etc. He then says he won't pay unless we can get his site to rank in the top 3 positions. I told him his expectations were unreasonable and even Google couldn't guarantee top 3 rankings.

My question is... now that we've discussed the issue with the client; educated him on SEO; and told him that even Google could not give a guarantee - how do I get him to pay? I don't know what else to tell him.

Please help!

[Jill]

What does your contract say?

And who is it with, the client or the design firm?

All you can do is enforce your contract. If you did what it said you would do in the contract, then they have to uphold their end of the bargain.

In the future, you may want to think about only working with payment in advance.

[piskie]

In my part of the world, we just explain how painful Kneecapping is and they pay up.

[nethy]

Where are you from?

[mal4mac]

Cornwall is the last place I'd expect knee capping to go on! Then again, I suppose pirates have to do something in the off season. SEO cheaters watch out and listen out for the SQUAWK of Long John Silver's parrot...

[1dmf]

pieces of eight, pieces of eight