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Working With Awful Websites
Posted 17 October 2008 - 02:24 PM
I'm curious to know if anyone else has dealt with a similar situation, and how you handled it.
Posted 17 October 2008 - 03:03 PM
I am unsure how they can possibly be getting any type of leads now, if it is such a mess. Broken Links and everything you mentioned effects SEO greatly. If search engines can't index the site, they simply would put you in the index. Which should be the first goal of SEM!
If you are under contract, just fix the issues. You could try and sit down with them and explain everything and attempt to get more money to fix the issues. however, you probably wont get far.
I also think that you should have looked at those issues before signing a contract. This way you would have been prepared and included this work in your contract.
Posted 17 October 2008 - 05:21 PM
i agree with seoreports, if it's worth it to fix the issues, it may mean the client stays with you beyond the contract and you make more $$ if they are truly satisfied.. but if you do, make sure they understand what a cluster*** you are having to deal with so they see the value!
good luck and let us know how it goes.
Posted 17 October 2008 - 08:54 PM
A bit piece of SEO has to do with the site architecture and other back end issues and this should have been accounted for one way or another in your initial assessment of the website, I would think.
Posted 02 December 2008 - 09:35 PM
Posted 02 December 2008 - 10:00 PM
Just a sad fact of life-
All are right that maybe you should have looked before leaping, but now that you're in it...
Here in CT, often a house is sold, then torn down, and a new one built.
It's cheaper and faster in the long run than trying to fix it up....
If that is not an option you can convince them of, perhaps try to work out a plan
with them to fix at least the most egregious problems.
Ask them for a fix-up budget, then do what you can with that.
Posted 03 December 2008 - 08:27 AM
If you have a client that doesn't understand the concept - look for trouble down the line. Even if you show improvement in traffic, it does not neccessarily follow that sales will improve correspondingly, and that's the bottom line for many clients.
Posted 04 December 2008 - 05:37 AM
In such circumstances I eventually take the position that they are paying me to do what we've agreed and it's not my problem/responsibility to solve anything else for them. If I've tried my best to give them all the information and have completed the tasks I've been hired to do then I have lived up to my responsibilities and the rest is up to them.
Posted 19 December 2008 - 07:43 PM
She said she learned to trust me because I guided her along slowly and explained in simple terms what I was doing and why I was doing it. I backed up everything I said with statistical information. Building trust was the absolute key factor. Because they are in a world (the internet) they don't understand, they have to know you have their best interests at heart and they can trust you. Then, everything is a piece of cake.
Although these can be some of the most difficult cases they often end up as your best clients if you can bring them along. To this day she shows her site to everyone she speaks to and has tried to get me countless seo gigs even though I am not interested.
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