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Posted 28 July 2008 - 11:07 AM
When a client buys a product from my site, an email is sent automaticly to them.
This has directions how the client can get the product.
Unfortunately, some messages are ending up in their spam folders.
This is ok if the client is PC savvy because they know where to look.
However, if they are not, they get worried that they have paid but not received anthing.
Is there a way to ensure the mail reaches them?
What are the best practices to prevent this problem
Posted 28 July 2008 - 11:31 AM
Also encourage them to print that page for their records and let them know they should also be receiving an email with the same info. Tell them that if they don't receive it within 10 mins. to check their "spam folder" as it may have gotten trapped there.
Posted 28 July 2008 - 12:30 PM
However the problem is the critical info is in the email that is fed from a database
I have changed the purchase page telling them to check their spam folders.
Seems a bit hit and miss:((
Is there no other way to be sure the client gets the mail.
Posted 28 July 2008 - 12:52 PM
Posted 11 August 2008 - 09:51 AM
Yeh, I took your advice...
After the client pays he/she is directed to a conformation page.
I have clearly stated, on this page, that ...
If, within 10 minutes, you do not receive an e-mail from firstname.lastname@example.org
please check your "Junk Mail Folder" or "Spam Folder" in your e-mail client"
However, I am still getting mailīs from clients saying they paid but didnīt get the e-mail...
only to find it in their "Spam Folder" after I spell it out to look them!
GeeZZ, There must be a better way. Anyone know one?
Posted 11 August 2008 - 10:57 AM
Posted 30 December 2008 - 03:53 PM
if u want to send mail automatically you desply this information to user after complete her purchase .
Posted 17 May 2009 - 11:27 AM
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