7 replies to this topic

[madams]

Hi

When a client buys a product from my site, an email is sent automaticly to them.

This has directions how the client can get the product.

Unfortunately, some messages are ending up in their spam folders.

This is ok if the client is PC savvy because they know where to look.

However, if they are not, they get worried that they have paid but not received anthing.

Is there a way to ensure the mail reaches them?

What are the best practices to prevent this problem

Thanks

[Jill]

I'd suggest having a thank you page that the user gets to when they're done placing their order. Have that provide them with all the info about their order...basically what should be in your email.

Also encourage them to print that page for their records and let them know they should also be receiving an email with the same info. Tell them that if they don't receive it within 10 mins. to check their "spam folder" as it may have gotten trapped there.

[madams]

Good idea Jill

However the problem is the critical info is in the email that is fed from a database

I have changed the purchase page telling them to check their spam folders.

Seems a bit hit and miss:((

Is there no other way to be sure the client gets the mail.

[Jill]

Other than asking them to put you on their email whitelists, no.

[madams]

I am still having problems with the e-mails going into the junk folder of the clients!

I'd suggest having a thank you page that the user gets to when they're done placing their order. Have that provide them with all the info about their order...basically what should be in your email.

Yeh, I took your advice...

After the client pays he/she is directed to a conformation page.

I have clearly stated, on this page, that ...

"IMPORTANT
If, within 10 minutes, you do not receive an e-mail from mail@my-site.com
please check your "Junk Mail Folder" or "Spam Folder" in your e-mail client"

However, I am still getting mail´s from clients saying they paid but didn´t get the e-mail...
only to find it in their "Spam Folder" after I spell it out to look them!

GeeZZ, There must be a better way. Anyone know one?

[Katy]

Do a Google for "PTR records" - They basically allow you to say "Hey, this email address is from a valid domain". It's not 100% fool proof but it's helped some of our customer in the past.

[marky]

batter way to display information at that time and not send mail automatically .
if u want to send mail automatically you desply this information to user after complete her purchase .

[alikks]

Some antispam services sends an email back with a confirmation link, so every time when you send an email you should click on on a link which confirms that you are a human. So, when an email is neing sent by script, it never reches customer. I suppose that you ask for a secondary email address, maybe it can help.