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Any Issues With Offering Paypal In Addition To Regular Cc Processing?
Posted 18 May 2008 - 05:22 PM
Posted 18 May 2008 - 09:00 PM
Posted 18 May 2008 - 10:05 PM
Sounds Good Sambo.
It is generally considered good ecommerce practice to offer multiple payment options.
Paypal is definitely one of the ones I'd have on there. In my experience, it gets far less use then cc. But, since its free to offer paypal (you pay per transaction), there is no need for a minimal vlume to justify it. Google Checkout is a similar addition you can make. Google/Paypal are both trusted but one or the other may still appeal to those that have an account with one of them.
I would definitely add one (or both) of these to your payment options. Particularly if you accept CCs via and xml integrated gateway (usually the best option) or 'on-site' (users stay on your domain for the duration of the payment process with these options, so while its a smoother checkout process, you may encounter trust issues).
More options you might consider (again multiple payment options are usually good, but have an easy default. Don't overload with choices):
- Finance/Pay Later
Posted 19 May 2008 - 12:27 PM
My concerns would principally be that you could confuse your customer ... i.e. they add a first item to one cart, then add a second item to another ... not realizing they are using 2 different systems it could be confusing why the 1st item isn't "still" in their cart ... does that make sense?
I realize since you are using a hosted cart system your options are limited, however I'd be concerned that the confusion generated could outweigh (or worse)any benefit gained from having a 2nd payment option.
Posted 19 May 2008 - 12:43 PM
No specific issues. Like Nethy already said, it just makes sense to offer alternative payment options when there are no extra costs to do so. And I don't think the customers will get confused as this is a single-product site.
Thanks for the advice!
Posted 20 May 2008 - 12:19 AM
There is no actual cost to offer it as a payment option to but when you get money through PayPal, they take a percentage of your payment + .30.
If you are selling items through someplace like eBay, you get hit with double the fees when you take PayPal (you are paying for the convenience). I saw eBay was testing taking only PayPal in one country. It is convenient but your profit margin has to be pretty high to pay eBay fees, PayPal fees and commissions on sales. Guess you have to pay Credit Card fees too so they get you no matter what.
One payment option I didn't see mentioned is Wire Transfer. Can't beat that, it gives you cash in hand within a matter of days, even from someone out of the country. The sender pays the fees and you get payment up front, in full, right away. Of course you really need to be established for people to feel comfortable paying this way. When selling items that are several thousand dollars, this is a viable option for customers but if you sell small items, their bank fees might keep customers from paying this way.
Posted 21 May 2008 - 01:07 PM
Having a buy now and paypal icon in close proximity is not a big deal, since most people understand what paypal is. It's not as confusing as putting a Google Checkout, Amazon Payments or Bill Me Later icon - these are less understood icons. You could always add a text link saying "what's this?" and make a popup explaining it.
Posted 21 May 2008 - 08:53 PM
Thanks, that's really helpful. That's exactly what I was trying to figure out.
Posted 21 May 2008 - 11:16 PM
Some carts offer this at the end of the checkout process. My prefered setup is usually:
Payment method: |dropdown menu|
Ideally, cc would be default. Then you have all your alternative methods underneath. this way you don't overcrowd or give more options then nesecarry for the mythical Torka's Mother. To display we accept...., I like images in the template or throughout the checkout process.
Posted 22 May 2008 - 06:39 AM
Dunno if it helps clickthru rates or not since Google Checkout is still pretty new in the grand scheme of things. But I can see how it might make a little difference on the front end as it becomes more well known.
Posted 22 May 2008 - 08:38 AM
Hey, my mom's as real as they get. And at least as nervous as I've alluded to when it comes to doing anything with a computer beyond basic word processing (which it took her months to get used to back when they first introduced computers in the office where she worked).
I'm the one that's possibly a made-up story.
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