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Any Time Spent "training" After The Site Is Designed?
Posted 13 February 2007 - 09:22 PM
Thank you for your replies.
Posted 14 February 2007 - 10:35 AM
Our contract usually official concludes when the site is uploaded to the client's server and goes live. From that point on, we offer ongoing maintenance at a per hour rate -- which includes a minimum of 1 hour for each service request.
We have been asked to provide training and we offer it at the same hourly rate as maintenance. Because we're not in the training business and we have no way to know in advance how much training a person is likely to need, we typically recommend that our client take a course or learn to use Contribute or Dreamweaver.
Posted 21 February 2007 - 07:07 AM
We offer basic training if the client has a store built, this is usually restricted to the 'getting started' guide we send with the software.
Outside of this we do offer free support and limited maintenance for the first year of the site. These boundaries are clearly defined at the outset. Paid support is also an option for the client on a PAYG basis.
As stated, it is tricky to commit to scheduled training as one mans limits will differ from another greatly. Like the idea of pointing them to take a course, how many would take up this info IYHO?
Posted 21 February 2007 - 08:55 AM
Posted 21 February 2007 - 09:04 AM
For most clients, it's a better deal to pay for maintenance because it eliminates the chance of them screwing up the site and then having to pay us to unscrew it. For what the typical corporate client spends on maintenance, I cannot image that it would make sense to use internal resources. Usually IT people have more then enough to do, and they typically don't understand marketing well enough to run a web site.
Posted 21 February 2007 - 10:03 AM
It was a revenue-producing line-item for us, as people's staff changed frequently and they'd send them back over as part of their orientation to take a training class. (Bear in mind we exclusively worked on local sites for large companies.)
It all depends on the type of client you cater to, IMO.
Posted 21 February 2007 - 09:27 PM
Posted 22 February 2007 - 09:00 AM
Posted 24 February 2007 - 05:30 PM
We discuss this maintenance of the website at the time of quoting/order. We handle minor changes for a client free of charge within the first 6 months. That is limited to things like, phone number, address changes, etc.
If they are interested in updating more than that, they can choose maintenance (at an hourly or monthly rate). or a CMS.
Most of the time we recommend Contribute.
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