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Does Paypal Scare Off Customers?
Posted 20 October 2006 - 01:01 AM
Most people prefer to pay by CC.
Some people love PayPal, some hate it, some don't even know what it is.
Some people are scared to death to enter any personal info on the Internet at all - they prefer to pay by phone or postal mail.
We have a much higher conversion when offering ALL the payment options.
I will clarify that we don't see this with online services - just retail.
Posted 20 October 2006 - 04:02 AM
I have paypal as a payment option on my site any the majority of my customers have paid with paypal.
Posted 20 October 2006 - 05:57 AM
QUOTE(OldWelshGuy @ Oct 20 2006, 12:05 AM)
Sorry Bach technically does mean 'little' but it is also an accepted abbreviation of Bachgen (boy, male) it is an affectionate term for friend. so Dim Problem bach, means no problem my friend!
Dim Problem bach
I'm slowly learning a little Welsh
Posted 20 October 2006 - 06:06 AM
I believe paypal to be a decent option if you are just opening shop and don't want to spend the $.
In fact if I am going to buy something from a site I have never been to before, a lot of times I find myself looking for the paypal logo if they are not using a well known ssl.
That being said, they pull rank with my $.
That's just me though.
Posted 20 October 2006 - 07:40 PM
What is the penetration of online banking?
My target client will be a very late adopter on average.
'Course, if you do any of your own banking online and you have an e-mail address, you're already set up for Interac Email! All that's left for you to test it out is an invitation to customers to use it.
Are most of your buyers in Canada, or in some less-fortunate land?
[On edit: FWIW: I personally see a growing number of the elder population adopting online banking as a highly attractive option to writing cheques and making trips to the post office to pay bills. Can't quantify it for you though.)
Posted 23 October 2006 - 05:03 AM
99% music service oriented clients
Destination weddings - mostly from canada USA japan UK NZ Oz
Memorials and family events - canada
Corporate - mostly USA canada
Teaching and workshops - canada USA
We accept payment in client's currency (usually under CAD$1000 equivelant)
Plus 1% from
CD sales - global
We accept payment in CAD$ and USA$ only for CDs.
Our income from our website 2 is from:
Harp sales - canada only in CAD$
On the surface credit card makes sense.
The hidden costs are exhorbitant when one looks deeper.
Increased clientel from accepting CCs is a mute point.
For website 1
We are far more profitable to take a personal cheque on a foreign bank and swallow any exchange fluctuation - clients like the conveniece of having a firm known fee when we quote in their currency and mailing a cheque is the simplest method for delivery.
For website 2
Clients initially want to use canadian credit cards to buy a harp.
CC co's want a 7% whack out of our low 25% markup.
We cannot raise the markup above shipped USA price.
Giving away 30% of profit is very questionable as we are not volume sales.
We like the security and speed of clearing using electronics funds transfer for sums from $1000 to $6000 - the barriere of this is that the credit is not coming directly from the client's credit card so unless there is a little fancy financial footwork the client feels poorer using this method and less likely to commit as compared to a CC.
We are the only seller in Canada and our only competition is USA online with many perceived border issues to prevent client purchase from them.
So after a long winded scenario build.
Interac would work for website 2 but the last time I looked you paid a relatively stiff fee.
If interac became global then it would work for website 1. Give interac 10 years. Then it may be the universal solution.
Posted 23 October 2006 - 07:43 PM
Posted 23 October 2006 - 10:33 PM
Posted 26 October 2006 - 12:08 PM
I don't know if there is a set up fee and what the cost is per transaction.
Posted 31 October 2006 - 12:34 AM
That said, when I had a site with only paypal sales were slow. The month I added the merchant account my sales more than doubled and no one elected to use paypal. I kept paypal for a time, but when it was accounting for less than 2% of my sales, I dropped it. I may add it again some day but for me, the merchant account made a big difference in sales.
As another poster said earlier in this thread, I look closely at a website that takes only paypal to make sure they have good contact info - in fact, I might call just to see if someone answers the phone- because it often is a start-up business.
I do like what the poster said above about using paypal as a secure payment method.
I've been making most of my purchases online for 7 or 8 years now (I hate malls) and have yet to purchase from a store using paypal. I do use it for services and obviously, for ebay. And I will bill a client on it if that's how they want to pay.
Posted 31 October 2006 - 02:02 PM
All the best,
Posted 31 October 2006 - 06:34 PM
Thanks for visiting my site. But your comments confuse me.
I have a dozen or more testimonials on the appetite control pages, and the smoke cessation pages, not only in print, but also I have online videos of the clients with both before and after shots of my weight control clients. And for those surfers who have dialup, I have audio playback only of the videos.
The only page that has an RSS feed on it is my support groups. I found what you are talking about: "Do I need appetite cotrol or a diet?" Obviously the user who typed in the question misspelled the word control. There isn't a whole lot I can do about user's spelling. I can edit it, but then the post will show that I've edited it. I know this because I've edited other user's posts because they used a very small font. So I think I'm better of to just leave it alone. But thanks!
I don't have a Mac, so I'm not able to test for that platform. In the past 11 months, 96.3% of the people who visited my site were using Windows. And only 3.47% had a Mac. FYI .41% were on linux, and .01% were using SUN OS. .08 were unknown.
Thanks for your input.
Posted 01 November 2006 - 02:06 AM
No set up fees, $20/month for the service, very resonable merchant discount % and it works well - much better and simpler than another merchant processor we use -- and will soon get rid of.
I think one limitation may be that Paypal won't accept payment from certain "high risk" countries, but that may be so with many other processors as well.
Paypal recommends using specific shopping carts and/or specific integrators. Our developer handled the integration quickly with no significant problems and I'd be happy to hook anyone up with him who is interested.
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