PayPal does NOT force you to have a PayPal account to use their service. And to make that perfectly clear to my customers, from the beginning I created a pop-up web page that I ask all of my site's customer's to read before making a purchase. I have a button with the caption [Must Read Information] immediately above the [Add to cart] button.
If anyone wants to see it, go to my site, click on any product link, then click on the purchase "product" link and you'll see the button. Click it and see if it makes it perfectly clear that you do NOT have to sign up for a PayPal account. If you take the time to do this, please let me know if it's clear or not.
To the point. I just got an email from a prospective customer telling me that PayPal is forcing her to sign up, and she doesn't want to. When I checked it out, PayPal had changed the verbiage on the link that lets anyone without an account charge items to their credit card. The link used to say, "Don't have a PayPal account? Click here. Then changed the verbiage to "Don't have a PayPal account? Sign Up Here"
I called tech support and was told that they know that it's an issue, and it's been broken for the past five days, and they don't know when it will be fixed. I asked for a supervisor, and he also told me that they can't give any indication of when it will be fixed.
1. Does anyone have any stats or other experience to indicate that a lot of people don't want to get involved with PayPal? I know a lot of people use it. But I must admit that I don't like using my PayPal account to buy things because it makes bookkeeping a nightmare. And if I return an item, the refund money sits at PayPal, it doesn't go back to my credit card automatically. As I said, I hate the bookkeeping involved with this kind of stuff.
2. Is it time for me to bite the bullet and get a merchant account and a real shopping cart? It's hard for me to justify it financially.
Edited by alan, 19 October 2006 - 12:01 AM.