109 replies to this topic

[copywriter]

I've never had a problem with their service. I always got people who had English as a first language and were very helpful. But, granted, that was at least 5 years ago.

Sorry to know that they've gone the way of most other computer manufacturers. REALLY bad news because Dell was ranked like #2 or #3 for service. Hate to see what Sony or HP or somebody who was rated as having the worst service would have done.

[Jill]

Double check with your bank/credit card company to make sure they haven't already charged you Jill.

Yeah, that's the interesting thing, Randy. I paid via PayPal (which I had done with my last Dell), and it shows the transaction as having been authorized in my PP account, but it doesn't show it as having been completed. I did get the usual PP email when I did the original purchase as well.

That is my concern with all this, that I will somehow be double charged, if I ever do the purchase again.

I was hoping one of the Indians on the phone could have just simply stuck our order back in the queue. I emailed them my order acknowledgement that showed the laptop specs and price, but nobody seemed to want to help, they just wanted to transfer us to other departments. It was like a game of ping pong!

[Randy]

Been there, done that.

Contact Paypal now and tell them the whole sordid tale so that they can (hopefully) cancel the transaction on their end. Otherwise it will most likely go through and you'll be left holding nothing but the receipt.

When it happened to me --via my M/C ATM card-- Dell told me they would refund the extra's, but it would take 4-6 weeks to be "processed". I simply called my bank and M/C and had them reverse all of them immediately because Dell had no other quicker solution.

[ttw]

I paid via PayPal (which I had done with my last Dell),

Jill: I'm curious as to why you would pay via PayPal rather than CC. Is there any benefit in doing so?

Rosemary

[jtaylor123]

Bad news on the Dell front.

Ordered our laptop on oct. 2 and got the standard acknowledgement which showed what we ordered. Then went out of town for a few days and forgot about it.  Checked on it today, and they seemed to have completely lost our order!

Spent hours on the phone today trying to get them to find it, to no avail.  Transfered to 5 different people in 5 different departments, and generally got the run around.

Went on the site to just order the whole darn thing again, but now it was like a couple hundred more for the same thing.

It's possible that because today was a holiday the prices went up a bit, so will check again another day.  But tons of wasted time, and stupid discussions with people from India who barely spoke English and asked the same questions over and over again. 

Not good.  Would simply go buy a different brand now, but feel like a lot of time has already been invested in this one. 

Jill, this happened to my boss TWICE! I don't know how they can *poof* loose an order.

[Jill]

Jill:  I'm curious as to why you would pay via PayPal rather than CC. Is there any benefit in doing so?

Rosemary

No reason other than I saw it as an option and I happened to have the money in my PP account. Might as well use it up as opposed to having PP send it to my bank account.

[ttw]

Thanks Jill: I thought you might have had some security issues and using PayPal was a better option.

Cheers

Rosemary

[Jill]

Still no resolution with Dell. Now I just get the run around via email instead of by phone.

Just want the damn system for the acknowledged price I ordered it for on Oct. 2. Wonder why that is so difficult?

[Randy]

Because it's Dell Jill. Because it's Dell.

Find the old thread of mine ragging on them a bit. You'll find out that even when they have over $6K of your money already in their bank they still won't be able to get you a wireless keyboard/mouse instead of a wired version. Even when you speak to a "Supervisor" you're not going to get anywhere.

Perhaps it would help if you knew Michael Dell?

[For you newcomers, no I'm not kidding.]

[redsonia!]

Ooh, now I'm thinking maybe I should go with a Toshiba instead of a Dell.

[Jill]

I've bought plenty of dells in the past with no problems. But I guess once you get a problem, you're screwed!

Especially if you have no order number.

Frustrating. Probably just gonna re order the damn thing and pay whatever. Can't wait any longer as now they're simply ignoring my emails.

[redsonia!]

Boy, that really S****

[blueivy]

You're a copywriter.  Why do you need numbers? 

AVG Free is incredible: http://free.grisoft.com/doc/1  You'll want to turn off the "email certifying," though, unless you want an AVG footer in all your emails.

I'm coming into this thread pretty late, but you can't use AVG Free Edition if your running in on a business machine. The licence doesn't allow it!

Anyway, I run an HP Nx9010 laptop with 30Gb hard drive and 1Gb RAM. Has always worked well for me (although in my business I fill it with junk and other software that I'm testing) although is a little slow at the moment and needs wiped and Windows reinstalled.

Would never buy a Dell due to the problems I've seen in the past (and poor build quality although I don't think that's so much a factor now). I don't recommend Dell to customers and only supply Compaq/HP equipment (unless the customer asks otherwise).

If you are running a laptop for business you want to protect your data. DriveCrypt Plus Pack is incredible software that encrypts the entire hard drive - they might steal your laptop but they won't get access to the data.

Kind regards,

Paul

Edited by Jill, 26 October 2006 - 12:27 PM.

[Sarah]

my new laptop has finally arrived!

it's getting set up and I'll soon be taking the office home

[Randy]

Welcome Paul ! Glad to have you aboard.

I've made a couple of quick tweaks to your post and created a signature for you. The [url=http://www.highrankings.com/forum/index.php?act=boardrules]Forum Rules[/url] are a good read, but we've got you within them with the tweaks.