9 replies to this topic

[goldjake]

I went to a conference in jersey city yesterday on overture and google and i learned something that they never advertised anywhere on yahoo. If you call yahoo up and you tell them that you spend 500 dollars or more on advertising they will give you an account that lets you upload, edit, and categorize all of your listings. How many people knew about this? I was really excited when i learned this information so i thought i would spread it to the forum. Those conferences are great by the way.

[vinnie2227]

I think it's pretty well known, though I wouldn't swear to it. Keep in mind that restrictions on the bulk uploading, etc come with certain levels, gold, platinum, diamond.

[storyspinner]

Actually if you are a pretty big spender, you get your own advertising rep. for your account, not only do you get the bulk uploading, but they help you facilitate the bigger projects.

We utilize these services to a great degree, although they aren't quite up to par with Google, at least there is some assistance.

Although my experience comes from an account spending well over that 500 amount, I think we're likely on that platinum or diamond level.... I've just never heard it referred to as a certain name for a certain level.

[vinnie2227]

Diamond seems to be the highest, unless there's some secret society I don't know about. We're actually on the Platinum level with spendings well into the 6 figures. My rep is great and I certainly utilize him for tons of things.

[storyspinner]

My rep is great and I certainly utilize him for tons of things.

Vinnie...
Did you finally get a rep who you like!? Or was that the Google rep that wasn't being all that responsive?


and I'm in the secret society.. wanna join me?


...edited cuz I can't spell

[vinnie2227]

I actually got a new rep and he is great. The old rep that I wanted to get back just left the company about 2 weeks ago. It's so sad b/c he was with Goto--->Overture--->Yahoo.

[sassyt]

hmmm we're on a Platinum level ourselves and to be honest the personal rep service doesn't much make a different to us - I'm finding YSM customer service is slowly depleting... at least from our own experience. Google customer's service though is improving... I found that if you really bug the Google they will listen in the end, and once we got their attention they're pretty much listening and delivering... so all the bugging was pretty worthwhile... seems not to be working with YSM reps though :-(

[cline]

Yahoo's customer service was never particularly good to begin with. If Yahoo would invest in improving the old GoTo infrastructure they bought, improve customer service quality, improve editorial skill, and change their editorial bias towards giving advertisers the benefit of the doubt about relevancy and letting low CTRs weed out the irrelevant listings, then Yahoo could make a ton more money with Yahoo Search Marketing.

[Web Diversity]

Yahoo's customer service was never particularly good to begin with.

I think it depends where you are in the world.

As a UK based agency we get great service from the UK representatives, and despite some of our reps moving on due to promotions etc. we continue to get good people.

We managed to get into the Ambassador Program in the US but it was a bit like a country club and we asked to be removed from it. We now deal with the International team of Yahoo in the UK and they cater to all our overseas requirements.

If you get a good one embrace them, they are like extra unpaid staff members.

[cline]

My experience with Yahoo SEM UK's customer service has been absolutely horrible. The most recent severe incident with them was that they took down a 2,000 keyword account that had been running for years because their spider mistakenly thought the site was offline, shoved the whole thing through editorial approval, and rejected 80% of the keywords. It took me nearly a month of haggling with them to get the full account back online.