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No Msn Visits After Moving Site
Posted 29 December 2005 - 04:35 PM
Gotta give the folks at MSN credit. If nothing else they're fast at getting a resolution "in the works" as it were. 24-48 hours and they're getting things fixed!
Ian: I'll send you a PM with the details. Though at the end of the day it was mostly a DNS cahcing issue combined with the old host still answering.
Posted 29 December 2005 - 05:32 PM
Should I take the old site down?
I'm impressed with MSN, too. But, I think you might have had something to do with it?!?!? Could you send me that PM on the cause, too? Might be educational.
Posted 29 December 2005 - 10:31 PM
Told ya Arlene was a jewel, didn't I?
Jill: Though we didn't get any actual confirmation from MSN, long story short the old server was basically saying that the site no longer existed, but the old server was also still answering as if the domain did exist! Very conflicting answers, just the kind that can cause a spider to get terribly confused.
The only way to tell was to change the DNS query servers on one of my computers so that it went to go directly to the old server location first. Which no sane person is going to do.
Reality was that Kathleen's DNS was pretty much perfect and everything resovled without a hitch if one didn't rely on cached data. I suspected for some reason MSNbot was still using the old IP number. When I checked it the old server was still sort of answering by not delivering any content, instead throwing a 404. So MSN ended up de-indexing the site thinking it was gone without realizing that it had simply moved to a new server location.
There were a couple of other niggling techincal issues, but I don't think they had any detrimental effect. The whole thing was just one of those really freakish situations that never happen. Well almost never. I'm sure it would have cleared up all by itself eventually, but there was no reason to wait it out IMO.
Kathleen did all of the hard work. She contacted MSN to have them take a look into things. I just gave her the url address to use for making the report and sent off a quick note to a little birdie myself. Lo and behold, less than 24 hours later the home page was listed again.
Posted 29 December 2005 - 11:02 PM
The old domain is no longer. And, I fixed those other niggling technical issues you pointed out, so everything is in even better shape than when I started this thread.
Isn't it nice when something good happens with a search engine problem?
Posted 29 December 2005 - 11:11 PM
Posted 30 December 2005 - 09:50 AM
Of course my experience may be a bit skewed since every time I've had to report something like this I normally have a pretty good idea of what's happened. I'm sure providing those details probably makes it a lot easier on them than simply writing in to say something along the lines of "Why isn't my site in your index?"
On a positive note, I see that MSNbot has re-indexed a dozen or so more pages of your site as of this morning Kathleen. Things are moving right along it would appear.
Posted 30 December 2005 - 11:23 AM
This has been an amazing experience. When I first got the e-mail from MSN, I did the search about 10 times, figuring that it must be a fluke. But, the site still shows up #1, and as you said, the other pages are being indexed.
I don't recall ever having seen a situation like this resolved - much less so quickly. MSN just became my favorite search engine.
It's great to have a forum like High Rankings, and people so willing to help, too!
Wishing everyone peace, health and prosperity in the New Year!
Posted 31 December 2005 - 10:19 PM
Posted 31 December 2005 - 10:20 PM
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