Anyway to the problem. We have paid to be listed in MSN twice.
Once through lycos/ inktomi. After i heard MSN was dumping its third parties once again through bCentral which i just discovered is another front for Inktomi so I got cheated or educated depending on your point of view. But I have paid twice so i guess i can ask for two listings.
When we first submitted via lycos/inktomi we got a listing for the following search string
wedding gowns singapore
In MSN.COM we were number 1
in MSN.COM.SG we did not appear in the top 100
I raised this several times with microsoft and inktomi.
After about two months after I raised it the situation reversed.
In MSN.COM we do not appear in the top 100 any longer
in MSN.COM.SG we are number 2
How do we get listed in both . What is the relation between the two ? Why did it change. The only answers I get from microsoft are that our web design needs to be enhanced but the search string “wedding gowns Singapore” is the same whether you are in Singapore or the USA so why different results ? And clearly somebody changed a flag in a databases somewhere because we fell off the msn.com .
I know that users in Singapore use both msn.com and msn.com.sg. Unlike google there is no autoselect for the local engine you just get what you type . (For those in the USA if i type google.com it automatically switches me to google.com.sg presumably based on my IP address)
Is there a way past the standard boilerplate microsoft support answers to someone who can see the common sense behind this question ?
We are top five in Yahoo, Google,Alltheweb and msn.com.sg so i think we are optimised correctly. But MSN.com we don't make the top 100.
Sorry if this seems long but living where we do it sometimes seems very hard to get Microsoft to listen to the words they just hear the question they want to hear.
I'm hoping someone may have experienced this issue in other country sites.