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Seo "expert" Hired By Client -do I Give Ftp Acces
Posted 04 October 2005 - 04:11 AM
What do you recommend in relation to giving ftp access to this third party. Is it possible for an SEO expert to submit page amendments and for myself to upload to server myself. I dont distrust the third party but without this SEO issue, I would be unlikely to ever consider giving ftp access to anyone.
btw, fear i have is that as 3rd party starts their project, client will come out of sandbox and 3rd party pats themselves on back. grrrrrrrrr
Posted 04 October 2005 - 05:48 AM
My client was very understanding as it related to more money from him to fix what the designer would break.
Posted 04 October 2005 - 06:08 AM
If you know your way around SEO then check what they are proposing to do before you allow them access of any kind.
Posted 04 October 2005 - 08:18 AM
Posted 04 October 2005 - 09:52 AM
Posted 04 October 2005 - 10:01 AM
Posted 04 October 2005 - 12:01 PM
I would disagree. It really depends on what kind of agreement you have with your client. If you are the primary webmaster, the site is on your server, then you can decide who gets access to it. The site should belong to the client but the server is yours (or at least the hosting account). As such it is up to you to decide if you want others to access it or not.
As an SEO, we can develop an SEO strategy and then have someone else implement the changes. We certainly like it better when we are able to have access to the site as it makes updates a much easier and quicker process but at the same time can work with another party, be that a webmaster or the client themselves in getting changes performed on a site.
So back to your issue - if it is your server or your shared hosting account, then you can certainly ask that the SEO send changes through you. That is your decision because it is your hosting environment.
Posted 04 October 2005 - 02:02 PM
If it's THEIR site, you have no rights of revocation. You seem to misunderstand what I am saying here.
No one can walk in and get a contract with me that forbids me from assigning rights of access to a third-party.
If the site is on my server, it's MY site. If the site is on YOUR server, it's your site -- just sub-leased to me, but your site.
There should be absolutely no confusion on this matter.
If anyone is simply contracting in the capacity of providing Webmaster services, and does not control the ownership of site and server -- that is, if the client owns the site and controls the server -- there is no grounds for refusing to comply with a client request for granting a third party access to the server.
The advice given in this discussion is based on unwarranted assumptions about the nature of the arrangement, and should not have been given without qualification.
This discussion is very dangerous, because energybalance could act on bad advice and lose a contract or, worse, face criminal charges for tampering with or interfering with a computer system (and that is a very real crime, with penalties including up to ten years in prison in the U.S.).
Posted 04 October 2005 - 02:32 PM
Now if the client's site is on their own server or within their own hosting environment and the original designer and/or current webmaster wants to keep the client as well as anyone else the client assigns from FTP access to the site, then that is a different story.
From energybalance's original post however, I gather that they host the site and are now debating whether or not to grant a third party access to the web server. Depending on what kind of hosting arrangement they have with their client, they have the right to say "yes" or to say "no, I'll make the changes myself" because it is their server.
Posted 04 October 2005 - 02:35 PM
Really? I have developed several client sites which are hosted on my server. Does that mean their sites belong to me? Certainly not!
Their sites belong to them because it is stated as such in my contracts. Their web site; my server. The client is simply leasing space.
Posted 04 October 2005 - 02:36 PM
Micheal, there are many things that we don't know here. We don't know what scope of services energybalance is providing, we don't know who owns what, we don't know the details of the agreement with the client, we don't know what the client actually requested. We certainly don't understand the situation well enough to define energybalance's legal obligations.
No matter what the situation legally, energybalance has the right and, some would feel the obligation to work with the client to explore goals and appropriate means of reaching them. It's quite possible that a client who asks that a consultant work on a site may not have had the expectation that the consultant would have direct ftp access, or that the client didn't fully understand the implications of doing that and would appreciate a meaningful discussion of the issues surrounding that approach.
Posted 04 October 2005 - 02:52 PM
Which is pretty much what I said, we're just using "site" and "space" in different ways.
Yes, that is my point.
Without seeking further information, or providing careful qualification, several wise and well-intentioned people, whose reponses I generally enjoy reading and appreciate, jumped in with overly generous advice.
Before saying "do this" or "do that", where you have contractual relationships, it's always wise to lay out the ground rules. No one will be able to use "I heard it in an SEO forum" as a defense in court or to salvage a damaged client relationship.
Posted 04 October 2005 - 03:05 PM
From your posting I'm assuming that the 3rd party SEO was not hired as of yet, is that correct? If there's a trust issue with this possible company, maybe a bit more research on them regarding their qualifications, do a bit more digging around.
As to granting FTP access, a lot of SEOers like to have access to get thing done faster, but its common for people to not want to give out access for whatever reason. The main thing is having the pages/info updated in a timely manner, this would be the main issue for a lot of SEOers/Firms. Maybe after awhile you see what they're doing and everything seems good, then grant them access later on.
Posted 04 October 2005 - 03:11 PM
But at the end of the day, like Michael said, you don't control the client or their website. If the client wants you to provide the SEO with ftp info and a user login, then I'd say you should do it. Just make sure you have documented your concerns and misgivings if you still have them, so if anything crops up, you'll at least have covered your own rear end.
Posted 04 October 2005 - 03:11 PM
No, that is not what you said. You said:
I am not "sub-leasing" my clients' sites to them. They are renting space on my server in order to host their site.
And I only used "space" once and that was in reference to space on a web server, not a web site.
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