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Posted 08 October 2005 - 05:44 AM
Yeah, I have read all the help files that they have. No luck...
The __utmSetTrans(); reads the variables that I use on e-commerce and then it suppose to send that information to the urchin server, and register an transaction.
I have put the call for the __utm.js file on the <Head> section for my site.
So I donīt really know whats wrong.
I have send a support ticket to urchin, but they are not very fast to reply.
Posted 08 October 2005 - 07:03 AM
Posted 08 October 2005 - 07:18 AM
I'm not quite sure what you're really asking mitash.
You can download the installable version of Urchin (5.703) directly from Urchin's site. However in order to install and use it you're going to need root access to your server and also a License.
Normally this is something that your hosting company is going to offer.
Posted 11 October 2005 - 05:59 AM
I talked with the urchin support, and i made a rookie mistake, I forget a blank between textarea and id,
like "textarea id="...." "
But thanx for all your help.
Now it workes perfectly.
Posted 11 October 2005 - 07:46 AM
Glad to hear that the Urchin folks got back to you, and that the problem was sorted.
Posted 03 November 2005 - 10:56 AM
Posted 03 November 2005 - 11:11 AM
Posted 07 November 2005 - 02:02 PM
I'm changing stats programs from Deep Metrix LiveStats to Urchin 5.x. I've found a discrepancy I can't quite figure out.
LiveStats records higher totals in visitors and hits than Urchin does utilizing the same set of log files.
I see that Urchin separates visits by search bots, and LiveStats includes them in their totals, but we are talking a difference of about a third of the total visits. Could it really account for such a large difference?
Posted 07 November 2005 - 02:24 PM
Use the numbers that separate them out as those would be more indicative of your actual traffic.
Posted 07 November 2005 - 02:43 PM
I knew there would be a difference, I just didn't know it could be that much.
Posted 07 November 2005 - 02:52 PM
For instance, the stats on the forum today shows:
More than twice as many bots as real guests!
Posted 08 November 2005 - 10:08 AM
In addition to spider visits, part of the discrepancy could also be in how they measure those visits. And how you have each stats package set up.
I'm not all that familiar with LiveStats anymore, but use the installed version of Urchin 5.x on all of my sites. With my setup where I track both unique visitors, returning visitors, unique sessions etc the numbers can get all kinds of confusing. I found this to be especially true on my password protected subscription sites. To the point that I actually removed the Urchin tracking code from those members-only areas so that those numbers wouldn't skew the data from the non-member public area of those sites.
Sounds weird to not look at the members-only data, but I really don't need that information. I know they all keep coming back for more.
Posted 08 November 2005 - 10:24 AM
I agree about the members-only areas. Most of my clients are more concerned with new visitors and how to turn those into customers.
I like the fact that Urchin is letting me drill down in results more than Live Stats. My clients are mostly B2B, so their visitors are usually corporate and easy to track using IPs. Urchin 5.x has made that process easier.
Posted 08 November 2005 - 11:57 AM
Or at least I've found it quite helpful in maximizing where I put my main efforts.
Posted 08 November 2005 - 12:15 PM
Deep Metrix no longer offers tech support for that version
Yesterday and today is being spent transferring log files to another server and creating new profiles in Urchin for 50+ clients. Once I get all the profiles set up, I'm going to activate the UTM and e-commerce modules on the appropriate sites.
Have you noticed any issues with those functions and dynamic e-commerce sites?
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