I already did that once this month, and he came through for me. I tried to do it last week when it happened again, but he didn't respond to either my email or my phone message. It's a one-person operation, and I've concluded he's been on vacation. He hasn't posted on the forum where he's a mod either.
Anyway, we'll be back up tomorrow, and we're still #1 for our most important kw phrase.
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