2 replies to this topic

[jbelle]

About a year ago, the company I'm working for changed its name and web address. Both the old domain (i.e. www.olddomain.com) and the new one (www.newdomain.com) are pointed to the site and both work for email addresses (i.e. me@olddomain.com still works, although me@newdomain.com is what we "advertise").

I'm moving the site to a new host (both old and new hosts are Unix-based) and modified the forms so I thought they were working. As it turns out, it only works if I'm sending the form submission to an email at the old domain (or any other domain, for that matter) and not if I'm using the new domain.

So in other words, I can send the message to info@olddomain.com, joe.schmo@gmail.com, or whatever@yahoo.com and it goes through, no problem. But an email to info@newdomain.com (or any email address at the new domain) is lost into nowhere (a bcc on the same form to another domain will still come through, though). I've alerted the network administrator of the problem but thus far he has no ideas either.

We handle email internally, so I don't think this is a hosting issue, I think it's ours... but I don't do any server administration, so I'd like to be able to say "I think this is the problem" to those who do. But, I can't for the life of me figure out what the problem could be!

Thanks in advance for any help you can provide me; searching on this has been a real headache since I have no idea what to call this problem! Please let me know what additional information would be of use; I'm not familiar with server administration, and I'm sure it shows!

[Tom Philo]

I would say that since the mail is coming from the same domain and going to the same domain a spam / mail filter / or code is blocking it.

Since it is allowed to send to some other domain from your system, but not to any e-mail on the same domain, a smtp configuration setting needs to be altered.

Try doing a telnet connection and sending an e-mail that way (I know it can be done, I never had a reason to do it) maybe that way you can see where it errors out at. You mail admin person should know how to do that.

Tom

[Haystack]

I've seen problems like this when a company continued using the original hosing company as an ISP. If they don't completely delete the hosting account, the emails may end up on their servers. Especially from people who happen to be sending emails from the same company. I don't know if this is the problem you're having, but it might be worth checking out.